The Concept Factory LLC
The Concept Factory builds simple, practical web tools that make it easier for people to do their jobs, so organizations can excel, however they define excellence.
See Our ProductsBlack-owned · Service-disabled veteran-owned · Waynesboro, Virginia
What we do
Most organizations don't lose money in one big mistake. They lose it a little at a time: a report filed wrong, a form re-entered by hand, a rule nobody quite understands. Each one looks small. Together they cost real time and real dollars.
The Concept Factory finds those leaks and closes them with tools your team can use the same day. No jargon, no bloated software, just clear fixes that pay for themselves.
Built for busy people, not IT departments.
Each tool fixes one real, costly problem.
We measure the result, so you see what you saved.
Clean GSA sales reports, every month.
Companies on the GSA Schedule must report every sale to the government each month, and most reports have errors that cause rejections and audit trouble. ScheduleTrue checks your report against your own GSA price list before you file it, fixes what it can, and flags the rest. Your data is never stored.
Coming SoonVerified attendance. Accurate travel pay.
TrueMuster turns a single check-in at a VA or community medical facility into a verified attendance record that automatically calculates the veteran's travel reimbursement. Less paperwork for staff, faster and more accurate payment for veterans, and no clinical information ever crosses the line.
TrueMuster is an independent product of The Concept Factory, LLC and is not affiliated with or endorsed by the U.S. Department of Veterans Affairs.
How we work
We look at where time and money quietly slip away.
We deliver a tool your team can use right away, with no long training.
You see what changed, in plain numbers.
About the founder
Donald "Corky" Mitchell, founder and CEO, started The Concept Factory to bring military discipline and straight talk to the everyday problems that cost organizations money.
A 1981 graduate of the Virginia Military Institute, Donald served as a U.S. Air Force officer, rising to the rank of Major. He flew the MH-53 Pave Low special operations helicopter, the second African American in history to do so. Flying with the 20th Special Operations Squadron in Desert Storm, he landed the first U.S. helicopter as flight lead in Kuwait City. His Desert Storm service is recorded in Robert Ewell Greene's history, Black Defenders of the Persian Gulf War: Desert Shield and Desert Storm. After the Air Force he spent years in education as a middle school Dean of Students.
Donald is a service-disabled veteran, and The Concept Factory's first product grew out of his own experience as a patient: he saw firsthand how much paperwork stands between veterans and the travel reimbursement they're owed. He builds every Concept Factory product the same way he flew: simple, dependable, and mission-focused.
Contact
Have a problem that's quietly costing you money? Tell us about it. We answer every message within one business day.